The essential functions include, but are not limited to the following:

• Ensure our customers receive excellent customer service.
• Process orders, provide product availability and order status (ESD) via phone and email.
• Provide tracking information and issue Returned Material Authorizations (RMA).
• Assist customers with all post sales inquiries and questions, in a timely manner.
• Perform other related duties as assigned.

• Excellent written and verbal communication skills.
• Strong team player that is highly motivated and can work independently, detailed oriented, organized and efficient.
• Excellent technical capabilities to include MS Office (Word and Excel).
• Ability to handle multiple tasks in a fast-paced environment.
• Willingness to learn new product information and seize opportunities to expand your job knowledge.
• Strong Customer Service experience. Minimum of 3 years’ experience is preferred.
• Knowledge of NetSuite software is a PLUS!

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees
will be required to follow any other job-related instructions and to perform any other job-related requests by any
person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are
subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job
successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may
exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not
create an employment contract, implied or otherwise, other than an at will relationship.

LEDRAbrands is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as
applicable.

To be considered for this position, please email resume to the following:
careers@ledrabrands.com